Privacy Policy

Privacy Policy

This Privacy Policy describes how Chronic Care Management, Inc. (“CCM”) protects your personal information when you use this website and all related products and services (collectively, the “Service”). CCM is located at 30575 Bainbridge Rd., Building 2, Suite 300, Solon Ohio 44139. All references to CCM include its subsidiaries or affiliates involved in providing the Service. All references to you include your Authorized Individuals (See Terms of Use), if any.

Your use of the Service is subject to this Privacy Policy as well as our Terms of Use.

Please review this Privacy Policy and the Terms of Use carefully. If you do not agree with our practices, do not access or use any part of the Service.


  • Activity Logs. Activity logs are CCM’s and its Service Providers’ records of when PHR Data is created, accessed, modified, deleted, released, or exported from and/or within the PHR.
  • Aggregate Data. Aggregate Data is PHR Data that is: (1) grouped so it does not connect to you as an individual and (2) has names and other identifiers removed or altered. In other words, Aggregate Data is de-identified data and cannot be used to identify you as an individual.
  • Authorized Individuals. An Authorized Individual is someone you authorize to access your care management records on your behalf.
  • “PHR” means Personal Health Record. A PHR is an electronic health data application that can help you collect, manage, and share your health information.
  • Personal Information. Personal Information means information about you that reasonably can be linked to you such as your name, health information, and other identifiers.  Personal Information may also include but is not limited to your financial information or social security number.
  • Provider. A healthcare provider, healthcare practice, home health organization or hospital that you authorize to provide information to your CCM personal health record.
  • Service Providers. A Service Provider is an entity that is hired to perform certain functions for CCM to support the development, maintenance, and implementation of the Service.  Service Providers may include software or website designers and data storage providers.
  • Security Measures. Security measures can include computer safeguards, secured files, and employee security training. In addition, CCM may be required by law to notify you about particular data breaches.

What Information CCM Collects

  1. CMS may collect your information in two ways: (1) if you contact CCM through the Internet and provide CCM with your contact information (e.g., name, mailing address, email address and other information); (2) CCM may obtain your contact information from a healthcare Provider with which CCM partners. In either case, CCM will use such information for the sole purpose of informing you about the Service.   To register to use this website, you must agree to the CCM Terms of Use. As part of the registration process, you will also have the opportunity to provide additional information to CCM, such as information regarding your health plan, home telephone number, etc.
  2. CCM collects all information that you supply directly to the Service. CCM also may collect information from participating Providers whom you expressly authorize to use the Service with respect to you and your information (each, a “Provider” and collectively, the “Providers”). By authorizing a Provider, you also authorize CCM to collect information regarding you from your Provider’s support staff and from other practitioners affiliated with your Provider or in your Provider’s practice. Further, CCM may collect information from other third party information providers that you expressly authorize to send information to your CCM account.
  3. CCM passively collects information from you as you navigate through our Service. CCM may track IP addresses, use industry standard tracking devices (e.g., session and persistent cookies, flash cookies, web beacons), and electronically gather information about the technology you use to access the Service and the areas of the Service you utilize. CCM passively collects this information for operational purposes such as evaluating, updating and improving the Service. Cookies help us in many ways to make your visit to our websites more enjoyable and meaningful to you. Cookies are text information files that your web browser places on your computer when you visit a website. CCM may use such “cookie” technology to obtain non-personal information from you as an online visitor. Most browsers accept cookies automatically, but can be configured not to accept them or to indicate when a cookie is being sent. If you do not wish CCM to collect cookies, you may set your browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of the Service may then be inaccessible and you may not receive the full benefits of the Service.

How CCM Uses Your Information

  1. CCM uses your information to provide the Service as described on the web site and Terms of Use, as well as to enhance the performance of the Service and/or create new services. CCM will not use Personal Information for product development or product enhancement without your express, written permission.
  2. If you choose to authorize a Provider to participate in the Service with you, then CCM may use your information to facilitate the exchange of information and communication between you and your Provider (e.g., the Service would enable you to schedule an appointment with your Provider and receive an appointment reminder in return).
  3. Communications between you and your Provider may be initiated by you or your Provider. You are under no obligation to initiate or respond to such communications. By participating in such communications, you agree that some or all of your PHR Data contained in CCM records may be sent to your Provider through the Service or through interfaces with the Provider’s information systems, and you agree that such PHR Data may be incorporated into your health record maintained by your Provider. CCM will not alter the content of the communications. However, CCM may remove or block any content that CCM deems offensive, indecent, or otherwise objectionable or in violation of the CCM Terms of Use. CCM may keep a record of all communications between you and your Providers. CCM will not share the content of such communications except as permitted under this Privacy Policy, the Terms of Use, or as required by law, unless you expressly consent to or authorize disclosure.
  4. CCM will not sell or rent, your Personal Information without your written consent. CCM will not use or disclose your Personal Information, except as described in this Privacy Policy, the Terms of Use, or as permitted or required by law.
  5. If you elect to utilize any billing services features of the Service, CCM also may use your information to process payments, send invoices and conduct other billing-related activities as requested by you.

Sharing Your Information With Third Parties

  1. CCM may make your Personal Information available to third parties participating in the Service that are authorized by you or as necessary to complete transactions you authorize.
  2. CCM may disclose your Personal Information to CCM’s Service Providers that provide technical support or other services to CCM related to the Service. All such Service Providers are subject to confidentiality obligations and may only access and utilize your data for purposes of fulfilling their obligations to CCM.
  3. If a third party acquires the assets of CCM related to the Service and its products and services (whether by sale, merger, change of control, bankruptcy or otherwise), your Personal Information may be transferred to the new owner(s). In such case, your Personal Information would remain subject to the provisions of the CCM privacy policy that was in effect immediately prior to the transfer unless CCM provides you notice otherwise.

Choices You Have About How CCM Uses Your Information

  1. You have the following choices regarding the Personal Information you provide to CCM for use: (a) You may change how your information is used and disclosed through the account management features. As explained more fully in the Terms of Use, modifications to your record are not automatically communicated to your Providers or any third-party sources. If you want your Provider or a third party to know of changes within your record, you must inform the Provider or third-party of such changes. You may access your CCM account at any time to review your PHR Data. To request a change to any of your Personal Information, please contact your healthcare provider or the organization that provided the Personal Information for your CCM account. For technical questions related to the CCM product, please access the email support link on the CCM Support page; (b) You may opt out of receiving communications from your Provider with regard to the Service by changing your account settings or, if the account settings feature is unavailable, by notifying CCM at
  2. You may grant access to your CCM account to one or more Authorized Individuals or Authorized Individual-Representatives.  You may grant an Authorized Individual access to your CCM account by specifically authorizing CCM to permit access by such Authorized Individual to your CCM account.  When you grant access to an Authorized Individual, you permit the Authorized Individual to have the same level of access to your CCM account as you have, i.e., the Authorized Individual will be authorized to access your CCM health record and to communicate with your Providers and/or engage in other transactions with your Providers to the same extent that you are able using the Service. Whether or not to grant an Authorized Individual access to your CCM account is your decision.   You acknowledge and agree that: (a) you are solely responsible for verifying the identity of, and monitoring the use by, any Authorized Individual you select; and (b) CCM has no responsibility or liability in connection with any access to, or use of, your account and information by any Authorized Individual or Authorized Individual-Representative.
  3. You may revoke any Provider’s, third-party’s, or Authorized Individual’s authorization to communicate with you, or request information from you or your CCM account through the Service. Once revoked, the Provider, third-party, or Authorized Individual may no longer access and use the Service with respect to you and your Personal Information. Any disclosure of your PHR Data or Personal Information made prior to the authorization revocation cannot be recalled, removed, or retrieved by CCM.  By using the Service, you agree that CCM cannot, and has no obligation to, remove Personal Information from your Provider’s, other third-party’s or Authorized Individual’s records once properly disclosed.
  4. You may terminate your CCM account at any time by notifying us at In addition, except with respect to an Authorized Individual-Representative who establishes an account on behalf of a Dependent, CCM will terminate your account within thirty (30) days of its receipt of a death certificate certifying your death.  With respect to an Authorized Individual-Representative, CCM will terminate all accounts associated with such Authorized Individual-Representative within thirty (30) days of its receipt of a death certificate certifying the death of such Authorized Individual-Representative unless a Dependent also has a living Authorized Individual-Representative associated with the account.  Otherwise, CCM will maintain and/or destroy all PHR Data and Personal Information associated with your account in accordance with its then current document retention and destruction policies. Please note that copies of your Personal Information may remain in your Providers’, other third-parties’ and Authorized Individual-Representative’s and/or Authorized Individual’s records, as described above.


Authorized Individuals-Representatives

Guardians may elect to establish CCM Service for their wards as Authorized Individuals-Representative and, in doing so, expressly consent to CCM utilizing such information as set forth in this Privacy Policy and the Terms of Use. Terms of Use .

How CCM Protects Your Information

CCM uses both technical and procedural Security Measures to maintain the integrity and security of the your records and other databases, including the use of firewalls. CCM encrypts all PHR Data during transmission between your Provider and CCM. Within CCM, all Personal Information is encrypted at three levels: each individual has a unique encryption key; demographic information is encrypted; and clinical data is separately encrypted.

The safety and security of your Personal Information also depends on you. Never share your password with anyone else. Notify CCM promptly if you believe your password has been breached. Also, remember to log off of the CCM site before you leave your computer.

Security Breach Notification Requirements

Pursuant to applicable law, CCM or its partners may be required to send you notice of security breaches or suspected security breaches that impact your Personal Information. In the unlikely event that CCM must provide you a notice of a security breach, CCM will send you security breach notices to the e-mail address contained in your account information unless we are otherwise require by law.

Changes to this Privacy Policy

CCM reserves the right to change the Privacy Policy in its sole discretion. In such case, CCM will post the new Privacy Policy on the web site and the effective date of the new Privacy Policy will be clearly marked. If CCM updates this Privacy Policy, your continued use of the Service (following the posting of the revised Privacy Policy) means that you accept and agree to the terms of the revised Privacy Policy. Remember, by using any part of the Service, you accept and agree to our Privacy Policy and privacy practices.

More information

If you have additional questions, please contact CCM any time. Or write to the company at:

Privacy Group
Chronic Care Management, Inc.
30575 Bainbridge Rd., Bldg. 2, Suite 300
Solon, OH 44139

Date last modified: January 20, 2018.