Patient Engagement & Outcomes

Patient Engagement & Outcomes

Multiple studies have been conducted that have shown how text messaging and frequent communication between providers and patients helps patients stay motivated and engaged over time, empowers them to respond to outreach on their own terms, and to stay healthier and more engaged with care plans.. 10 A recent study conducted by an independent SMS company found that more than half of consumers prefer receiving notifications over texting/SMS than email.

1. Convenience and Cost Reductions— Being able to quickly reach your patients and confirm appointments helps reduce no-shows and also drives appropriate cancellations in a productive manner rather than relying on someone to answer a phone or listen to a voice message. Appointment ‘no-shows’ affect small and specialty practices the most, with no show rates being as high as 10-20% of total appointments scheduled

2. Motivation to Stay Engaged— Text messaging can play a large role in enticing patients or members to staying engaged with their healthcare after a discharge, or a regular check-up. Small actions such as a simple prescription reminder can help drive medication adherence, while a reminder to schedule a flu vaccine can help reduce flu incidence and severity.

3. Communication on their terms—Giving patients the ability to interact with their providers in the manner that they feel most comfortable helps to enhance the provider and patient relationship. In turn, this helps to foster loyalty and helps increase the chance that the patient will seek regular preventative care while being more proactive in their health.

  • Text Messaging Boosts Patient Engagement, Improves Outcomes
    Christine Kern –
  • You’re Losing Your Voice with Your Customers If You Don’t Have Sms
  • No-shows in Appointment Scheduling – a Systematic Literature Review

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